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15. Results and Review

To survive and prosper a business must achieve good results. Business results are measured simply by comparing actual performance against the safety, environmental and business goals set by the leadership team (Process 1). The challenge for business leaders is to direct business and work processes both to manage risks and achieve good business results. Sustained or continually improving performance can be demonstrated by preparing trends of business results. Performance benchmarking may be undertaken by those organisations who wish to compare themselves with industry leaders or world class. The management system is the leadership team's primary tool to manage risks and drive improvement. Formal management reviews are necessary to evaluate the performance of the management system, identify improvement actions and feedback into the strategy and planning process. Corporate Social Responsibility demands that businesses report their social, environmental and economic performance to all relevant stakeholders (identified in Process 1).