15. Results and Review

To survive and prosper a business must achieve good results. Business results are measured simply by comparing actual performance against the goals set by the leadership team (Process 1). The challenge for business leaders is to direct business and work processes to maximize opportunities, manage risks and achieve good business results. Sustained or continually improving performance can be demonstrated by preparing trends of business results. Performance benchmarking may be undertaken by those organisations who wish to compare themselves with industry leaders or ‘World Class.’ The management system is the leadership team's primary tool to manage risks and drive continual improvement. Formal management reviews are necessary to evaluate the performance of the management system, identify improvement actions and feedback into the strategy and planning process. Social Responsibility increasingly demands that businesses report their sustainability agenda by demonstrating good social, economic, and environmental performance to all relevant stakeholders (identified in Process 1. Leadership).

Results and Review explained by Eric Roos from DNV GL Indonesia